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Who introduced and popularized Management by Objectives (MBO) in his 1954 classic work ‘The Practice of Management’?

APeter Drucker

BPhilip Kotler

CMichael Porter

DChester Barnard

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Total Quality Management (TQM) centers heavily upon continuous operational improvement. What Japanese term is widely used to denote this continuous improvement philosophy?

AKanban

BKaizen

CPoka-Yoke

DMuda

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The sequence of dependent project activities that exhibits zero total float (slack) and dictates the earliest possible project completion date is the:

ACritical Path

BSub-critical Path

CFast-track Path

DDummy Path

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In operations and project management, PERT network analysis requires three time estimates for each activity. Which calculation yields the expected time ($T_e$)?

ATe = (o + m + p) / 3

BTe = (o + 4m + p) / 6

CTe = (o + 2m + 2p) / 5

DTe = (4o + m + p) / 6

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Which management perspective conceptualizes an organization as a set of interconnected sub-components that continuously interact with their external environment?

AClosed System View

BSystems Approach

CContingency Approach

DClassical Approach

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When an evaluator allows a single prominent positive characteristic of an employee to favorably bias their overall performance rating, what evaluation error occurs?

ALeniency Error

BHalo Effect

CCentral Tendency Error

DRecency Bias

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The process of segmenting, targeting, and positioning is collectively known as the STP framework in marketing management. What comes immediately after market segmentation?

AMarket Positioning

BMarket Targeting

CProduct Differentiation

DMarketing Audit

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In Robert House’s Path-Goal Theory of leadership, which leadership behavior is recommended when subordinates face ambiguous and complex tasks?

ASupportive Leadership

BDirective Leadership

CParticipative Leadership

DAchievement-Oriented Leadership

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Fred Fiedler’s Contingency Model of leadership evaluates situational favorableness using three dimensions. Which of the following is NOT one of these dimensions?

ALeader-Member Relations

BTask Structure

CPosition Power

DSubordinate Intellectual Level

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Robert Katz identified three fundamental management skills. Which skill becomes increasingly critical as a manager advances to top leadership?

ATechnical Skill

BHuman Skill

CConceptual Skill

DOperational Skill

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