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What human resource tool establishes standardized evaluation criteria to grade employee job performance over a specified rating period?

AJob Evaluation

BPerformance Appraisal

CJob Specification

DTraining Needs Assessment

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What conflict resolution style under Thomas-Kilmann Conflict Mode Instrument exhibits low assertiveness and high cooperativeness?

ACompeting

BCollaborating

CAccommodating

DAvoiding

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Which classic management study tool developed by Kaoru Ishikawa uses a cause-and-effect diagram to identify root causes of quality defects?

APareto Chart

BScatter Diagram

CFishbone (Ishikawa) Diagram

DControl Chart

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What term defines the delegation of authority and decision-making power down to operational non-managerial employees?

ACentralization

BEmpowerment

CFormalization

DBureaucracy

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Which motivational theory by Clayton Alderfer compressed Maslow’s five need levels into three core categories: Existence, Relatedness, and Growth?

AAcquired-Needs Theory

BERG Theory

CTwo-Factor Theory

DExpectancy Theory

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What type of organizational communication flows downward from executive management to operational subordinates?

AUpward Communication

BDownward Communication

CHorizontal (Lateral) Communication

DDiagonal Communication

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According to McKinsey’s 7S Framework, which element represents the core shared values and corporate culture at the center of the model?

AStructure

BStrategy

CSuperordinate Goals (Shared Values)

DSystems

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Which control method operates on the principle that managers should focus attention primarily on significant deviations from established standards?

AManagement by Objectives (MBO)

BManagement by Exception (MBE)

CFeedforward Control

DStatistical Quality Control

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What organizational technique increases job depth by giving workers greater control, autonomy, and responsibility over their work tasks?

AJob Rotation

BJob Enlargement

CJob Enrichment

DJob Standardization

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Which decision-making model assumes managers act completely rationally, have full information, and evaluate all possible alternatives objectively?

ABounded Rationality Model

BRational Decision-Making Model

CAdministrative Model

DIntuitive Decision Model

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