Which classic management study tool developed by Kaoru Ishikawa uses a cause-and-effect diagram to identify root causes of quality defects?
APareto Chart
BScatter Diagram
CFishbone (Ishikawa) Diagram
DControl Chart
Explanation
• Fishbone Diagram (Ishikawa Diagram) visually maps potential root causes of a specific defect or problem organized into logical branches.
• Primary categories typically include People, Processes, Equipment, Materials, Measurement, and Environment.
• It is one of the 7 basic Quality Management tools.
Exam Relevance
- Topic: Operations & Quality
- Subtopic: Quality Tools

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