Discretionary employee behavior that goes beyond formal job duties and promotes organizational functioning is called:
ATask Performance
BCounterproductive Work Behavior
COrganizational Citizenship Behavior (OCB)
DPresenteeism
Explanation
OCB refers to voluntary, helpful actions (e.g., helping colleagues) not explicitly recognized by formal reward systems.
Exam Relevance
- Topic: Employee Relations
- Subtopic: Organizational Behavior

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