Which strategic management metric evaluates a firm’s internal value-creating activities from raw material acquisition to final customer after-sales service?

Explanation

• Michael Porter’s Value Chain categorizes organizational activities into Primary (Inbound Logistics, Operations, Outbound Logistics, Marketing/Sales, Service) and Support (Infrastucture, HR, Technology, Procurement).
• Identifies cost drivers and opportunities for differentiation across value-adding steps.
• Maximizing margin across activities builds overall competitive advantage.